Introduction
Nobody prepares for the call that tells them a client has died. It might come from a family member, a hospital, or a friend, and it can arrive in the middle of an ordinary day. Front desk staff are often the first people to receive the news, and they may have to respond before anyone else in the practice knows. The same is true when a living client calls to share that someone close...
Introduction
The days between booking a first therapy appointment and attending it can be the hardest part. The relief of making the call fades, and doubts creep in. A person may wonder whether their problems are serious enough, whether a stranger will judge them, whether they can afford it, or whether talking will help at all. Some cancel. Others simply do not show up. These are not failures...
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